Orders Changes & Cancellations

Please note:

Once an order has been placed, it cannot be modified or cancelled under any circumstances.
We request you to review your order carefully before placing it.

For any further enquiries, please feel free to WhatsApp us here 7208382422.

We truly appreciate your understanding and continued support.

Returns

Once the order has been delivered, we won’t be able to accept the return or refund you in any way. In case the item received is damaged, the same needs to be communicated to us with a proper UNCUT unboxing video of the package within 24 hours of delivery, even in such cases, a replacement will be provided.

We will ship the replacement item(s) to you at no additional cost, subject to availability. In cases where the item is no longer available, we will issue a refund instead.

Refunds (if applicable)

In case an order is canceled in accordance to our cancellation policies then the refund of the same shall be provided within 2-3 days.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.

Please note that Rivaan Jewels reserves the right to make changes to this return policy at any time. Any modifications will be updated on our website. Still have questions, concerns, or need to get in touch?

Reach us at support@rivaanjewels.in